Betting Rules

These Betting Rules explain how bets are placed, accepted, settled and reviewed at Gokong Casino. They are intended to help Australian players understand the general conditions that apply when using betting services. Please read these rules together with the applicable Terms and Conditions, Privacy Policy and Responsible Gambling information before placing a bet.

Gokong Casino operates under licences issued by the Tobique Gaming Commission (licence number 0000071) and Anjouan iGaming, and implements administrative, technical and physical safeguards to protect player data.

1. General betting conditions

By opening an account, accessing the betting service or placing a bet, you agree to follow these Betting Rules and any other terms that apply to your use of Gokong Casino. If you do not understand a rule, do not place the bet until you have obtained clarification through the available support channels. These rules may apply differently depending on the product, market, event, game or payment method selected.

You must use your own account and provide information that is accurate, complete and current. An account may only be used by the registered account holder. You are responsible for keeping your login details secure and must notify Gokong Casino promptly if you believe that someone else has accessed your account. Bets placed through an account may be treated as authorised unless there is evidence of unauthorised activity or a technical issue.

You must meet all applicable age, identity, location and account requirements before using betting services. Gokong Casino may request information or documents to verify identity, eligibility, account ownership or the source of funds. Betting access may be restricted, suspended or refused where checks are incomplete, information is inconsistent, or the use of the service may breach applicable laws or internal controls.

Only one personal account should be used unless Gokong Casino has expressly approved another arrangement.
You must not allow another person to place bets using your account.
You must not use the service for unlawful activity, fraud, money laundering or any other prohibited purpose.
You must not interfere with the website, betting platform, account systems or security controls.
You should check the details of every bet before confirming it.

Gokong Casino may refuse, limit, suspend or close an account where permitted by the applicable terms or law. Where an account review is required, processing may be delayed while information is assessed. Any decision concerning an account or bet will be handled in accordance with the applicable terms, available records and relevant requirements.

2. Placing and accepting bets

A bet is submitted when you select a market, enter the required stake or wager, review the displayed details and confirm the transaction. A bet is not necessarily accepted merely because a selection has been made or a confirmation screen has been opened. The account history, bet slip, transaction record or other system record may be used to determine whether a bet was submitted and accepted.

The odds, prices, lines, handicaps, totals, selections and other details shown before confirmation may change. You are responsible for checking the final information presented at the time you submit the bet. Once accepted, a bet generally cannot be changed, cancelled or withdrawn by the player unless a specific cash-out, cancellation or correction option is made available.

Bets are normally accepted only where the account has sufficient available funds or an approved betting balance. A bet may be rejected if the stake is outside an applicable range, the market is closed, the event has started, the selection is unavailable, the account is restricted, a payment has not cleared, or a technical or security issue affects the transaction.

Displayed odds and obvious errors

Gokong Casino aims to display accurate betting information, but errors can occur because of manual input, data feeds, software faults, communication failures or other technical causes. If a bet is accepted at odds, lines or terms that are clearly incorrect, the bet may be reviewed and corrected or cancelled in accordance with the applicable terms. Where a correction is possible, the bet may be settled using the correct price or condition that should reasonably have applied.

Live betting and delays

Live or in-play markets can be affected by delays between an event taking place and information reaching the betting platform. A selection may be suspended while an important incident is reviewed, including a score, result, injury, penalty or other material change. Bets submitted during a suspension, delay or system error may be rejected, voided or reviewed where the timing or information available makes the bet unsuitable for settlement.

Review the event, market, selection, odds and stake before confirming.
Do not assume that an unsettled bet has been accepted until it appears in your account records.
Keep a record of your bet reference or confirmation where one is provided.
Contact support through the available channels if a bet appears to be missing or duplicated.

3. Market settlement and results

Markets are settled using the official result or source information specified for the relevant market. The applicable market description, event rules and product terms determine how a result is interpreted. Different markets may use different definitions of the result, including the official result at the end of scheduled play, a result after a specified period, or another clearly stated outcome.

You should review the market rules before placing a bet, particularly for markets involving abandoned events, postponed events, extra time, overtime, penalties, disqualifications, player participation, statistical outcomes or changes to the event format. If the relevant event does not take place, is materially changed, or does not meet the conditions stated for the market, the bet may be void or settled under the applicable event rule.

Postponed, abandoned and changed events

Where an event is postponed, abandoned, interrupted or rescheduled, settlement will depend on the market type and the conditions published for that market. A bet may remain valid if the event is completed within the period or under the conditions specified in the applicable rules. Otherwise, affected bets may be void, except where the outcome has already been determined or another rule applies.

Multiple and combination bets

For combination bets, each selection must be considered under the rules for that market. If a selection is void, the combination may be recalculated or settled under the relevant product rules. The treatment of related, dependent or mutually exclusive selections may differ from ordinary selections. You are responsible for checking whether the chosen combination is permitted and understanding how a void or cancelled selection may affect the final return.

Corrections and settlement reviews

Results may be corrected if an official source changes the result, a data error is identified, or a settlement mistake is found. Gokong Casino may adjust an account balance where a bet has been settled incorrectly, including where a payment was made in error. Reviews should be conducted fairly and with reference to the relevant market rules and available records.

The displayed result may be provisional until the market is formally settled.
An official result can differ from an initial announcement or live update.
A market may be resettled if reliable information shows that the original settlement was incorrect.
Where a rule is unclear, the specific market terms take priority over general wording.

4. Payments, complaints and responsible betting

Any return from a winning bet is subject to the account terms, applicable market rules, verification requirements and any lawful payment controls. Withdrawals may require identity checks or other account reviews before they can be processed. Available payment methods, processing steps and any applicable restrictions are shown through the account or payment interface and may change from time to time.

You should check your account balance and bet history regularly. If you identify an incorrect settlement, missing bet, duplicate transaction or other account issue, raise it as soon as possible through the available support process. Include the relevant bet reference, event, market, date and a clear description of the issue, but do not send unnecessary sensitive information.

Complaints and disputes

Gokong Casino aims to handle complaints consistently and within a reasonable time. A complaint may be reviewed against the applicable Betting Rules, account records, transaction logs, market information and official result sources. You may be asked to provide additional information to verify the account or clarify the issue. If the matter cannot be resolved through the initial review, the available escalation process may apply.

These rules do not remove any rights or protections that apply to Australian consumers under relevant law. If any part of these rules is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted. Gokong Casino may update these rules when products, systems, legal requirements or operational procedures change. The version available when a bet is placed will generally be relevant to that bet, unless a different approach is required by law.

Responsible betting

Betting should be treated as entertainment, not as a way to make money or recover losses. Only bet with money you can afford to lose, set personal limits before you play and take regular breaks. Do not chase losses, borrow money to gamble, or continue betting when it is causing stress or affecting your work, relationships or finances.

Set a budget for betting and stop when that budget is reached.
Use available deposit, spending, time-out or self-exclusion tools where appropriate.
Avoid betting when affected by alcohol, medication, strong emotions or financial pressure.
Seek independent support if betting no longer feels enjoyable or manageable.
If you are concerned about your gambling, review the Responsible Gambling information before placing another bet.

These Betting Rules are general information and do not replace the specific rules displayed for an individual market or product. Always review the current market details before confirming a bet. By continuing to use the betting service, you acknowledge that you have read and understood the rules that apply to your activity.