Privacy Policy | Gokong Casino

Information we collect and how we use it

When you visit or use Gokong Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you use the services, the features you access and the choices you make. We aim to collect information that is reasonably necessary for legitimate business, service, security and legal purposes.

Account and contact information

We may collect details provided when you register, update your account or contact support. This can include your name, date of birth, residential details, contact details, account login information and preferences. We use these details to create and maintain your account, communicate with you, provide customer support, administer available services and help protect the account from unauthorised use.

Identity and verification information

To meet verification, security and responsible operation requirements, we may request identity or other supporting documents. These may contain information such as identification details, date of birth, address information or an image of you. We use verification information to confirm that an account belongs to the person using it, identify unusual activity, prevent fraud and comply with applicable obligations.

Payment and transaction information

We may handle information about deposits, withdrawals, account balances, wagers, winnings and other transactions. Payment providers may process payment details on our behalf, and the information available to us may depend on the payment method used. Transaction records help us provide the services, resolve payment queries, identify suspicious activity, prevent misuse and meet record-keeping requirements.

Device, technical and usage information

When you access the website, we may collect technical information such as your IP address, browser type, operating system, device identifiers, language settings, general location information, access times and pages or features used. We may also receive information about how you interact with emails, website content and account features. This information helps us keep the website working, improve performance, understand usage, troubleshoot problems and support security monitoring.

Reasons for using information

To open, operate and administer your account.
To process transactions and provide requested services.
To complete identity, age, security and anti-fraud checks.
To provide customer support and respond to questions or complaints.
To maintain website functionality, safety and technical performance.
To understand service usage and improve features and communications.
To send service messages and, where permitted and selected, marketing communications.
To meet legal, regulatory, tax, accounting and other compliance obligations.
To protect our rights, users, systems and services from misuse or unlawful activity.

Cookies, marketing and sharing information

Cookies and similar technologies

Gokong Casino may use cookies and similar technologies to remember settings, maintain sessions, support essential website functions, understand traffic and improve the user experience. Some cookies may help us measure the effectiveness of communications or present information that is more relevant to your interests. Cookies can be session-based or remain on your device for longer, depending on their purpose.

You can manage or block cookies through your browser settings. If you disable certain cookies, parts of the website may not work as intended, and some account or security features may be unavailable. Browser controls may also allow you to remove cookies already stored on your device. Cookie settings do not necessarily remove information already collected or affect all technologies used by a website.

Marketing communications

We may use your contact details to send service-related communications, such as account notices, security messages or information needed to provide the services. Where permitted, we may also send promotional or marketing communications if you have selected to receive them or if another lawful basis applies. You can withdraw consent to marketing by following an unsubscribe option in a message, using available account settings or contacting us using the details in this policy. Even if you opt out of marketing, you may continue to receive important service or security communications.

When information may be shared

We do not treat personal information as public information. We may share information where reasonably necessary to provide the services, complete checks, process transactions, maintain technology or meet legal and security requirements. This may include sharing relevant information with service providers such as payment processors, identity and verification providers, technology and hosting providers, customer support tools, security services and professional advisers.

Service providers are expected to handle information only for appropriate purposes and in accordance with their role and applicable requirements. We may also disclose information where required or permitted by law, to respond to lawful requests, protect users or the public, investigate suspected fraud or unlawful activity, enforce our terms, or protect the rights, property and safety of Gokong Casino and others. If the business or its assets change, information may be transferred as part of that change, subject to appropriate privacy protections.

Security, storage and retention

We use reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so you should use a strong password, keep login details private and contact support promptly if you believe your account has been compromised.

Personal information may be stored or processed by us or by service providers in Australia or other locations, depending on the systems used to operate the website and services. Where information is handled across borders, we take reasonable steps to use appropriate safeguards and require suitable handling arrangements. The locations and providers used may change as our systems and services develop.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, identity, payment, transaction, security and communications records must be kept for a period required by law even after an account is closed. When information is no longer needed, we may securely delete it, anonymise it or dispose of it in another appropriate way.

Closing an account may stop ordinary use of the account, but it does not necessarily erase every record immediately. We may retain information where necessary to complete outstanding matters, prevent fraud, resolve disputes, meet legal or compliance duties, establish or defend claims, or protect the security and integrity of the services.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, you may have rights relating to personal information we hold about you. These rights can include requesting access to your information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information that we no longer need or are not required to retain, and withdrawing consent to marketing communications.

Making a data request

To exercise your data rights, or to ask a privacy question, contact support@gokongcasino.wtf. Please describe the request clearly and provide enough information for us to understand what you need. We may ask for reasonable information to verify your identity and protect your account before responding. If you are asking for access, it may help to specify the information or period concerned.

Access your personal information and receive an explanation of how it is used.
Ask us to correct information that is inaccurate, outdated or incomplete.
Request deletion of your personal information, subject to records we must retain or other lawful exceptions.
Withdraw consent to marketing communications at any time where processing is based on consent.
Ask questions about the handling, sharing, storage or security of your information.

We will consider and respond to requests within a reasonable period, subject to verification, applicable requirements and any valid exceptions. In some circumstances, we may be unable to provide access to particular information or delete it, for example where doing so would affect another person’s privacy, compromise security, interfere with an investigation or conflict with a legal record-keeping obligation. If this applies, we will explain the position where we are permitted to do so.

Updates to this policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, privacy practices or applicable requirements. The updated version will be made available on the website and will apply from the date shown with the update. We encourage you to review this page occasionally so you remain informed about how information is handled. By continuing to use the website after an update, you acknowledge the revised policy to the extent permitted by law.