Responsible Gaming

Gokong Casino is committed to supporting a safer and more informed gambling environment. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. Before you play, consider your reasons for gambling, set limits that suit your circumstances and only use money you can afford to lose. If gambling stops being enjoyable or begins to affect your finances, relationships, work or wellbeing, take a break and seek support.

Gokong Casino operates under licences issued by the Tobique Gaming Commission (licence number 0000071) and Anjouan iGaming, and implements administrative, technical and physical safeguards to protect player data.

What responsible gambling means

Responsible gambling means making informed choices and keeping gambling within limits that are affordable, planned and under your control. It includes understanding that casino games are based on chance, accepting that losses can occur, and recognising that no strategy can guarantee a win. Previous results do not determine future outcomes, and a win is never certain simply because a game has not paid recently.

Gambling should not be used to earn income, recover losses, manage stress or escape personal difficulties. It is important to keep gambling separate from essential spending such as rent, mortgage payments, bills, food, education and medical costs. Never use borrowed money, credit intended for other purposes or funds needed by family members to gamble.

Before starting a session, decide how much time and money you are comfortable spending. Treat those amounts as entertainment costs rather than an investment. When your planned time or budget has been reached, stop playing, regardless of whether the session has resulted in a win or a loss. Taking regular breaks can also help you remain aware of how long you have been playing.

Practical habits for safer play

Set a gambling budget before you play and keep it separate from money needed for everyday expenses.
Set a time limit and use reminders or breaks to avoid playing longer than planned.
Do not chase losses by increasing your stakes or continuing to play after reaching your budget.
Avoid gambling when you are upset, tired, under the influence of alcohol or other substances, or trying to distract yourself from a problem.
Keep gambling accounts and payment methods private and do not allow other people to use your account.
Review your gambling activity regularly so you can identify changes in spending, frequency or mood.
Balance gambling with other activities, responsibilities and social time.
Never gamble if you are under the legal gambling age, and do not allow minors to access gambling services.

Tools to help you stay in control

Account and safer-play tools may help you manage your gambling. Depending on what is available through your account, you may be able to set deposit, spending, loss or session limits, take a temporary break, or request a longer-term account exclusion. A limit is most useful when it is set before you begin playing and when you do not attempt to work around it by using another account or payment method.

If you choose a temporary break, use the time away from gambling to consider your habits and any issues that may have contributed to your decision. If you feel that a break is not enough, consider requesting account closure or self-exclusion. Self-exclusion is a serious step intended to prevent access for an agreed period or until further review, subject to the process and requirements that apply to the service.

Requests for limits, breaks, account closure or self-exclusion should be made through the available account or support channels. Please read the information shown during the process carefully. Restrictions may take effect in accordance with the relevant procedure, so do not continue gambling while waiting for a request to be processed. If you have more than one gambling account, consider taking steps across all services you use.

Making a personal plan

Choose an amount that you can lose without affecting essential commitments.
Choose a maximum session length and decide when you will take breaks.
Write down your limits and tell someone you trust if that would help you stay accountable.
Use available account controls before gambling rather than after a loss.
Stop immediately if gambling becomes stressful, secretive or difficult to control.
Review the plan regularly and change it if your financial or personal circumstances change.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income or experience. It may develop gradually, and a person may not recognise the pattern at first. The following signs can indicate that gambling is becoming difficult to manage. One sign alone may be worth discussing, and several signs together are a reason to seek help.

Spending more time or money gambling than you intended.
Trying to win back money after losing, or increasing stakes to recover losses quickly.
Gambling with money set aside for bills, savings, family needs or other important purposes.
Borrowing money, selling belongings or using credit to continue gambling.
Feeling restless, irritable or anxious when trying to cut down or stop.
Thinking about gambling frequently or finding it hard to focus on other activities.
Hiding gambling activity, losses or account transactions from people close to you.
Arguing with family, friends or colleagues because of gambling.
Missing work, study, appointments or other responsibilities.
Gambling to cope with sadness, stress, loneliness, anger or other difficult feelings.
Continuing to gamble despite financial, relationship, work or health consequences.
Feeling regret, shame or distress after gambling but returning to play soon afterwards.

If any of these experiences sound familiar, stop gambling and consider speaking with a qualified support service or a trusted person. You do not need to wait for a crisis before asking for help. Support can assist with practical steps, financial concerns, emotional wellbeing and plans to reduce or stop gambling. Seeking help is a positive decision and does not mean you have failed.

Protecting your finances and wellbeing

If gambling has affected your finances, consider contacting a financial counsellor and reviewing access to bank accounts, cards and payment services. You may also wish to remove saved payment details, avoid carrying extra funds and ask a trusted person to help you follow a budget. Do not try to solve gambling-related debt by gambling more. If gambling is affecting your mental health or relationships, a health professional or counselling service may be able to provide additional support.

Support, age requirements and account safety

Australian players who are concerned about their gambling can seek confidential advice from recognised gambling-help, counselling and financial-counselling services available in their state or territory. These services can explain treatment options, provide practical guidance and help you make a plan to reduce or stop gambling. You can also speak with your general practitioner or another qualified health professional. If you or someone else is in immediate danger, contact emergency services or an appropriate crisis support service.

Gokong Casino does not provide medical, psychological, legal or financial advice. Information on this page is general and is not a substitute for professional help. Support services may be able to assist family members and friends as well as people who gamble. If you are worried about someone else, approach the conversation calmly, focus on the impact of gambling and encourage them to seek qualified support.

Access to gambling services is restricted by age. Do not create an account or gamble if you are under the legal age that applies to you. Parents and guardians should take reasonable steps to prevent children and other unauthorised people from accessing devices, accounts and payment methods used for gambling. Use appropriate device settings, keep login details private and do not leave an active account unattended.

Only use your own account and provide accurate information when requested. Do not share passwords or allow another person to gamble through your account. If you believe someone else has accessed your account, contact the available support channel promptly, change your password and review recent activity. Responsible gambling also includes protecting personal information and taking action when account activity does not look familiar.

Our approach

We aim to provide clear information about safer gambling and the controls available through the service. We may take steps where required to support account safety, age verification, responsible gambling processes and applicable legal or regulatory obligations. Players are responsible for reading the relevant account information, setting appropriate limits and asking for help when gambling is no longer under control.

For questions about available safer-play features or to request help with your account, use the support options provided on the website. Never hesitate to pause or stop gambling if you are concerned about your behaviour. Your wellbeing should always come before continued play.