Gokong Casino Terms & Conditions

These Terms & Conditions explain the rules that apply when you visit or use Gokong Casino. Please read them carefully before registering an account, depositing funds, playing games or using any other service made available through the website. By accessing the website, you acknowledge that you have read, understood and agreed to these terms. If you do not agree with them, you should not use the website.

Gokong Casino operates under licences issued by the Tobique Gaming Commission (licence number 0000071) and Anjouan iGaming, and implements administrative, technical and physical safeguards to protect player data.

1. General terms and eligibility

These Terms & Conditions apply to the website, account services, games, promotions and other features provided by Gokong Casino, together referred to as the services. Additional terms may apply to particular games, offers or payment methods. Where additional terms are displayed, they form part of these Terms & Conditions and should be read before using the relevant service.

You must be legally entitled to use online gambling services in the place where you are located. You are responsible for checking the laws that apply to you before creating an account or placing a wager. Gokong Casino does not invite people to use the website where online gambling is prohibited or restricted. Access may be unavailable in some locations, and technical measures may be used to limit access where required.

You must be at least the legal gambling age applicable to you and must provide accurate information during registration. You may be asked to confirm your age, identity, location or source of funds. These checks help protect the website, its players and the wider community. You must not allow another person to use your account, and you must not use an account for the benefit of someone else.

You may hold only the number of accounts permitted under the website rules.
Your registration details must be complete, current and truthful.
You must keep your login details private and take reasonable steps to prevent unauthorised access.
You must tell Gokong Casino promptly if you believe your account has been accessed by another person.
You must not use the services for unlawful activity, fraud, money laundering or any other improper purpose.
You must not use automated software, bots, scripts or technical tools intended to interfere with the website or games.

Gokong Casino may refuse registration, suspend access, close an account or apply other measures where it reasonably considers this necessary to comply with applicable requirements, protect the integrity of the services, investigate suspicious activity or enforce these Terms & Conditions. Where appropriate, information may be requested before access is restored or funds are released.

2. Accounts, deposits and withdrawals

To use account-based services, you may need to register and provide information requested during the registration process. You are responsible for checking that your details remain accurate. If your personal circumstances change, or if information provided during registration is no longer correct, you should update it through the available account tools or contact the relevant support channel shown on the website.

Funds should be deposited only through payment methods made available on the website and only where you are authorised to use that payment method. A payment method may need to be verified before deposits, withdrawals or other transactions can be completed. Gokong Casino may reject, reverse or delay a transaction where verification is incomplete, information is inconsistent, a payment provider does not approve the transaction, or applicable requirements require further review.

You should never deposit more than you can afford to lose. Deposits are intended for entertainment and gambling activity, not as a way to obtain interest, investment returns or guaranteed income. You remain responsible for any charges applied by your bank, card provider or other payment service. Gokong Casino is not responsible for delays or costs caused by a third-party payment provider.

Withdrawals may be subject to account verification, transaction checks and any game or promotion terms that apply. The timing of a withdrawal can depend on the payment method, processing requirements and information supplied by you. Where a transaction or account review is required, processing may take longer than usual. You should ensure that the account information and payment details supplied for a withdrawal are correct.

If an account is credited in error, or if funds are received through a transaction that is later cancelled or reversed, the relevant amount may be removed from the account. You must not use funds that you know, or reasonably suspect, were credited by mistake. Gokong Casino may investigate unusual transactions and may take action where activity appears fraudulent, abusive or inconsistent with these terms.

3. Games, wagers and promotions

Games are provided for entertainment. You accept that gambling involves risk and that outcomes may be uncertain. Past results, previous wins, displayed statistics or game performance do not guarantee future results. You should make decisions carefully and should not chase losses by increasing stakes or gambling for longer than planned.

A wager is generally treated as accepted when it is recorded by the website systems. If a wager is not recorded, it may not be recognised, even if you believe that you submitted it. You should check your account history where available and report any apparent error as soon as possible. In the event of a clear technical or recording error, the affected wager may be reviewed and corrected in accordance with applicable rules.

Game availability, features, rules and technical requirements may change from time to time. Gokong Casino may add, remove, suspend or modify games or other website features where reasonably necessary. Planned or unplanned interruptions may occur because of maintenance, software issues, communications failures, service-provider problems or circumstances outside reasonable control.

Promotions, bonuses, tournaments and other offers may be subject to separate conditions. Those conditions may explain eligibility, participation requirements, expiry, wagering or play-through requirements, contribution rules, withdrawal restrictions and circumstances in which an offer can be removed. You should read the relevant offer terms before participating. If there is a conflict between an offer-specific term and these general terms, the offer-specific term will apply to the extent of that conflict.

Only one person may participate through an account. Gokong Casino may limit or withdraw an offer where it reasonably believes that an account has been created or used to obtain an unfair advantage, exploit an error, misuse a promotion, collude with another player or otherwise act contrary to the relevant offer terms. Any decision will be considered in accordance with the applicable rules and available information.

4. Responsible gambling, privacy and website use

Gokong Casino supports safer gambling. Gambling should remain an optional form of entertainment and should not interfere with your finances, relationships, work, study or wellbeing. Set a budget and time limit before you begin, take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or trying to recover losses.

Do not gamble with money needed for rent, bills, food or other essential expenses.
Do not borrow money or sell possessions to fund gambling.
Do not increase your stakes to try to win back losses.
Use available account controls, deposit limits, loss limits, time reminders or activity breaks where offered.
Consider self-exclusion or account closure if gambling is no longer enjoyable or manageable.
Seek independent support from an appropriate gambling help service if you are concerned about your gambling.

You may ask for available responsible gambling measures through the tools or support options provided on the website. A request may affect your ability to access some or all services. You should not create another account or use another person’s account to avoid a restriction, break or self-exclusion. Account controls cannot guarantee that all gambling activity will stop, so you should also take practical steps to prevent access where necessary.

Personal information is handled in accordance with the Gokong Casino Privacy Policy. The Privacy Policy explains the types of information that may be collected, how information may be used, when it may be shared and the choices that may be available to you. By using the website, you acknowledge that personal information may be processed for account administration, security, verification, payments, customer support, legal compliance and responsible gambling purposes.

You must use the website lawfully and respectfully. You must not upload harmful material, attempt to gain unauthorised access, disrupt website operation, copy protected content without permission, interfere with other users or knowingly introduce malicious code. Website content is provided for general information and entertainment. Although reasonable care may be taken, continuous availability, complete accuracy or freedom from errors cannot be guaranteed.

These Terms & Conditions may be updated from time to time to reflect changes to the services, legal requirements, security measures or operational practices. The latest version will be made available on the website. Continuing to use the services after an updated version is published indicates acceptance of the revised terms. If you do not accept an update, you should stop using the services and take any appropriate steps regarding your account.

If you have a question about these Terms & Conditions, an account issue, a transaction or a website feature, use the support or contact options displayed on the Gokong Casino website. We may ask for information needed to verify your identity and investigate the matter. Nothing in these terms removes rights that cannot lawfully be excluded under applicable Australian law.